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Legal

Privacy Policy

Effective Date: June 15, 2026
Last Updated: June 15, 2026

Automate Help LLC ("Automate Help," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding it, when you visit the automate.help website or use our products and services (the "Services").

1. Information We Collect

Information You Provide

  • Contact information: name, email address, and any message you submit through our contact or inquiry forms
  • Account information: name, email address, password (stored hashed)
  • Communications: messages you send to our team
  • Payment information: handled by our payment processors (such as Stripe). We do not store full payment card numbers ourselves.

Information Collected Automatically

  • Usage data: pages visited, features used, time spent, clicks
  • Device information: device type, operating system, browser
  • Log data: IP address, access times, referring URLs
  • Diagnostic data: error reports and performance metrics

Information from Third Parties

If you sign in using a third-party service (such as Google), we receive basic profile information that you authorize that service to share.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the Services
  • Respond to inquiries and support requests
  • Deliver and manage services and engagements
  • Process payments and invoices
  • Detect, prevent, and address fraud or security issues
  • Comply with legal obligations

We do not use your materials to train our own AI models without your express, separate consent.

3. Third-Party Services

We share information only with the following categories of third parties, solely to operate the Services:

  • Cloud hosting: infrastructure providers that host our website and systems
  • Payment processing: such as Stripe
  • Authentication: sign-in providers you choose to use
  • Analytics: to understand and improve usage
  • Email delivery: for transactional and support emails

We require these providers to protect your information and use it only to perform their services for us.

4. Information Sharing and Disclosure

We do NOT sell your personal information. We may share information only:

  • With your consent
  • With the third-party providers listed above, solely to operate the Services
  • In response to lawful legal requests (subpoenas, court orders) when required
  • To protect the rights, safety, or property of Automate Help, our users, or others
  • In connection with a merger, acquisition, or sale of business assets, with continued protection of your information

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. When you delete your account, we delete or anonymize your personal information within a reasonable period, typically within 30 days.

Certain information may be retained for a reasonable additional period (typically up to 90 days for backups, or longer where required by law) for backup and disaster recovery, legal or tax compliance, fraud prevention, dispute resolution, or as aggregated or anonymized data that no longer identifies you.

6. Your Rights and Choices

All Users

  • Access: request a copy of your data
  • Correction: update inaccurate information
  • Deletion: request deletion of your account and associated data
  • Opt-out: unsubscribe from non-essential communications

To exercise these rights: robert@automate.help. For legal compliance escalation or formal data requests: legal@automate.help

EU/EEA/UK Residents (GDPR)

If you are in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority. Our legal bases for processing include performance of a contract, legitimate interests (security, fraud prevention, service improvement), consent (where applicable), and compliance with legal obligations. To exercise GDPR rights: legal@automate.help

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, to request deletion, to opt out of "sales" of personal information (we do not sell personal information), and to non-discrimination for exercising your rights. To submit a request: legal@automate.help

7. Children's Privacy

The Services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with information, contact legal@automate.help and we will delete it promptly.

8. Security

We implement reasonable security measures to protect your information, including encryption in transit (HTTPS), secure password storage, and access controls. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security. If we become aware of a data breach affecting your information, we will notify you as required by applicable law.

9. International Data Transfers

We are based in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored in, and processed in the United States. By using the Services, you consent to this transfer. For EU/EEA/UK users, we rely on appropriate safeguards such as Standard Contractual Clauses when transferring data.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential functionality, analytics, and user preferences. You can control cookies through your browser settings. Disabling cookies may affect some functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last Updated" date. Material changes will be communicated through the Services or by email when possible.

12. Contact Us

Automate Help LLC
665 N Bagdad Rd, Unit 11207
Leander, TX 78641
United States

PurposeEmail
General support, account questions, data requestsrobert@automate.help
Billing, payments, refunds, invoice questionsbilling@automate.help
Legal compliance, GDPR/CCPA requests, formal data requestslegal@automate.help

Website: https://automate.help

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